Refund Policy
Last updated: October 9, 2026
Packd is operated by Linkedd LLC, a Montana limited liability company (file no. C1631496).
Mailing address: 226 S Cruise Ave, Helena, MT 59601. Questions and notices: hello@packd.cloud.
1. One-time digital purchases — 30 days
We offer a full refund for an eligible one-time digital purchase if you contact us within 30 calendar days of the purchase date. This covers Packd's downloadable toolkit bundles, Notion/Canva files, AI prompt libraries, automation-pack guides, and PLR/MRR source-material licenses. The 30-day window applies to the purchase, whether or not you have downloaded or opened the files.
2. The Vault membership
The Vault is a recurring membership, not a one-time digital purchase. It has a monthly plan ($12/month) and an annual plan ($96/year at the limited launch price); both renew automatically until you cancel. You can cancel anytime through the customer billing portal (members area → Manage subscription) or by emailing hello@packd.cloud; cancellation stops future billing, and you keep access through the end of the period already paid for. We do not provide refunds or credits for a partially used or unused portion of a monthly or annual billing period. Annual members receive an email reminder 15–30 days before each renewal so they can cancel before being charged. The 30-day digital-purchase window does not apply to Vault membership charges.
3. Photo editing purchases
Photo editing is a custom service performed on the specific files and brief you provide, including one-off projects quoted after an inquiry. The 30-day digital-purchase window does not apply. Once edited files have been delivered, completed editing orders are generally non-refundable. If we cannot complete an order, or the delivered work does not reasonably match your brief and reasonable revisions cannot resolve the issue, contact us and we will review a partial or full refund in good faith.
The 25 Photos/Month plans ($59/month, or $99/month with 48-hour turnaround) are recurring subscriptions that renew every month until you cancel. Cancel anytime to stop future billing; their monthly charges are not covered by the 30-day digital-purchase window and are not refunded or credited for a partially used or unused month. If we do not deliver a complete batch on the 48-hour plan within 48 hours, contact us and we will review a refund for that month in good faith.
4. Done-For-You Personalized Setup
Done-For-You Personalized Setup is a one-time custom service, not a downloadable product. The 30-day digital-purchase window does not apply. Review the Done-For-You Service Terms before purchase for the included work, customer responsibilities, delivery stages, and revision boundary.
Full refund before work starts: email hello@packd.cloud any time before personalization work begins and we will cancel the order and refund it in full. Once work has started, cancellation is reviewed based on the work completed. Packd delivers the customized materials within 5 business days after receiving your complete intake reply. If we cannot complete the agreed personalization, or the delivered work does not reasonably match the agreed brief and cannot be resolved within the service's revision boundary, contact us promptly and we will review the request in good faith.
5. How to request a refund
Email hello@packd.cloud from the email address used for your purchase. Include the product or service name, purchase date, and a short description of your request. For an eligible digital purchase, send the request within 30 calendar days of purchase. For a custom service concern, contact us promptly with the relevant order details so we can review it against the agreed brief and delivery status.
We will review the request against this policy and the purchase records. This policy does not limit any non-waivable rights you may have under applicable law.
Questions before you buy? Contact Packd or review the Terms of Service.